1. Introduction

This Refund and Cancellation Policy outlines the conditions under which you may request refunds for services provided by OpenTTS through our website. We aim to provide a fair and transparent process to ensure customer satisfaction.

2. Refund Eligibility

Refunds are considered under the following circumstances:

• Technical Issues: If a technical error on our part prevents the successful conversion of your text to speech.
• Service Unavailability: If our service is unavailable for an extended period, preventing you from using your purchased credits.
• Unauthorized Transactions: If you notice any unauthorized transactions on your account, please contact us immediately.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• User Error: Incorrect text input or misuse of the service by the user.
• Change of Mind: Deciding not to use the service after the purchase.
• Used Credits: Credits that have already been used for text-to-speech conversions are non-refundable.

4. Refund Process

To request a refund, follow these steps:

• Contact Support: Email our support team at [email protected] with your account details and a description of the issue.
• Review: Our team will review your request within 7 business days.
• Decision: You will receive an email notification with our decision. If approved, the refund will be processed to your original payment method within 14 business days.

5. Cancellation Policy

You can cancel your account at any time. However, please note:

• Unused Credits: Any remaining credits in your account at the time of cancellation are non-refundable.
• Subscription Plans: If you have a subscription plan, you must cancel it before the next billing cycle to avoid being charged.

6. Contact Information

For any questions or concerns regarding this policy or to initiate a refund request, please contact us:

Email: [email protected]

7. Changes to this Policy

We may update this policy from time to time. Any changes will be posted on our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Thank you for choosing OpenTTS. We appreciate your business and are here to assist you with any issues you may have.